Privacy Policy

We respect your privacy and are committed to protecting any personal information you share with us when using our website or the mobile application of Dr. Heikal Mahmoud, Consultant of Bariatric and Laparoscopic Surgery. This policy explains how we collect, use, and secure your data in accordance with best practices in data privacy.
 
1. Information Collection and Use:
We collect two types of data from our users:
A. Personal Data:
To better serve you, we may ask for personal information when you use the app or website, such as
• Full name.
• Email address.
• Phone number.
• Gender (male/female).
• Medical records covering your degree of obesity, chronic illnesses, obesity-related disorders, past surgical operations.
B. Usage Data:
Some technical information is automatically collected during your use of the website or application, such as
• We automatically collect the device type and operating system.
• Browser type.
• Visited pages.
• The duration of use is also a factor.
• IP address.
C. Tracking Technologies (Cookies):
We use cookies to enhance the user experience. You can adjust your browser settings to reject cookies, but some parts of the site may not function properly.
 
2. How We Use the Data:
We use the collected data to:
• Provide medical or consultative services to obese patients or their relatives via the app or website.
• We send notifications and alerts about your account.
• Respond to inquiries and communication related to bariatric surgeries and ways to contact Dr. Heikal Mahmoud.
• Improve the performance of the app and website based on user behavior.
• Detect and resolve any technical issue that may arise.
 
3. Data Protection:
We are committed to applying the highest data protection standards to prevent unauthorized access, modification, or loss.
• Data is stored on secure servers behind strong firewalls.
• Passwords and sensitive data are encrypted.
• We keep payment data confidential and do not store it locally.
 
4. Data Sharing and Disclosure:
We do not share your data with any external parties except in the following circumstances:
• We only disclose your data when it is necessary to comply with a legal or judicial order.
• We safeguard the intellectual property rights of Dr. Heikal Mahmoud's website.
• We safeguard the website and its users from any fraudulent or detrimental actions.
 
5. Payment Information:
We do not store or share credit card data with third parties. Payment data is processed directly through certified service providers over a secure connection.
 
6. Children’s Privacy:
 This website and application are exclusively intended for individuals aged 18 and older. We do not intentionally gather data from children.
 
7. Updates to the Privacy Policy:
 We reserve the right to modify this policy periodically. We will notify you of any significant modifications to our privacy policy through an in-app notification or email. We suggest that you conduct regular checks of it.
 
8. User Rights:
You have the ability to review or modify your data at any time by accessing your profile page within the application. You might also get in touch with us to ask for a data deletion.

9. Contact Us:
Please do not hesitate to reach out to us at info@drheikalmahmoud.com if you require any explanation on this privacy policy or your data.